Refund policy

Returns & Refund Policy — Crochet Doodlle

All Sales Are Final

Every item at Crochet Doodlle is handmade to order, often personalized with your chosen name, colours, or design details. Because each piece is individually crafted specifically for you once your order is placed, we do not accept returns, exchanges, or refunds except in the case of damage, defects, or an incorrect item received (see below).

By placing an order, you acknowledge and agree to this policy.

Order Cancellations

Since production begins shortly after an order is placed, cancellation requests can only be honored within 12 hours of placing your order, and only if production has not yet started. To request a cancellation, email us immediately at info@crochetdoodlle.in with your order number in the subject line. Once an item is in production, it cannot be cancelled, modified, or refunded.

Damages and Issues

Please inspect your order as soon as it arrives. If your item arrives defective, damaged in transit, or incorrect, contact us within 48 hours of delivery at info@crochetdoodlle.in, including your order number and clear photos of the issue.

Once reviewed and approved, we will make it right by offering one of the following, at our discretion:

A replacement of the same item, or
Store credit toward a future order

We are unable to accept claims made after 48 hours of delivery, as handmade items can be sensitive to post-delivery handling and we need to assess issues promptly.

Non-Returnable / Non-Refundable Items

As all Crochet Doodlle products are made to order, the following cannot be returned, exchanged, or refunded under any circumstance:

Personalized or custom items (names, colours, sizes, or design requests)
Items that have been used, washed, or altered after delivery
Sale, discounted, or clearance items
Gift cards

If you have questions or concerns about a specific item before ordering, please reach out to us at info@crochetdoodlle.in — we're happy to clarify before you purchase.

Exchanges

Because every piece is made individually to order, we do not offer exchanges. If you'd like a different design, colour, or size, please place a new order. If you believe your item was received defective or incorrect, refer to the Damages and Issues section above.

European Union 14-Day Cooling-Off Period

Under EU consumer protection law, custom-made or personalized goods produced to the consumer's specifications are exempt from the standard 14-day right of withdrawal (Article 16(c) of the EU Consumer Rights Directive). As all Crochet Doodlle items are made to order, this exception applies, and the standard cooling-off period does not apply to our products. Damaged, defective, or incorrect items remain covered under our Damages and Issues policy above, regardless of shipping destination.

Refunds

As outlined above, refunds are only issued in cases of approved damage, defect, or incorrect-item claims, and are provided as store credit or a replacement item, not a monetary refund, unless required by applicable law. If a monetary refund is approved under exceptional circumstances, it will be processed to your original payment method within 10 business days of approval. Please allow additional time for your bank or card provider to post the refund.